Privacy Policy

Last updated on September 4, 2026

SwyftMealz values your privacy and ensures the protection of your personal information. We collect data such as your name, email, phone number, and delivery address to facilitate seamless food ordering, secure payment processing, and real-time delivery tracking.

Collection of Personal Information

We collect personal information when you register and use the SwyftMealz platform as a Customer, Vendor (Restaurant), or Rider. This includes your name, email address, phone number, and physical or delivery address. For Vendors, we also collect business registration details, menu offerings, and banking information for payouts. For Riders, we collect driver's license details, vehicle information, and background check documentation to ensure safety, trust, and regulatory compliance across our marketplace.

We also automatically collect technical and usage data when you interact with our website or mobile applications. This includes your IP address, device type, operating system, and app usage statistics. We collect precise location data (GPS) from Customers while they use the app to show nearby restaurants and set a delivery address. From Riders, we collect precise location during an active delivery so customers can track their order. On Android, rider location during a delivery is shared through a visible ongoing notification and stops when the delivery ends. Rider location is not collected in the background when no delivery is active, and we do not use location data for advertising.

Use of Personal Information

The information we collect is used to power the core functionalities of the SwyftMealz platform. This includes processing and preparing food orders, matching orders with nearby Riders, facilitating secure payment transactions through our trusted payment processors (such as Paystack and Stripe), and providing real-time tracking of deliveries. We also use your contact information to send critical order updates, service notifications, and to respond to customer support inquiries.

We analyze aggregated, non-identifiable data to optimize delivery routes, improve Vendor recommendations, and enhance the overall performance of our platform. Your personal information will never be sold, rented, or shared with third parties for marketing purposes without your explicit consent. We only share necessary details (such as delivery addresses and contact numbers) with Vendors and Riders to ensure successful order fulfillment and smooth communication during delivery.

Data Security and Retention

At SwyftMealz, we take data security seriously and implement robust technical and organizational measures to protect your personal information. Our platform uses industry-standard encryption protocols (such as SSL/TLS) and secure servers to safeguard sensitive data, including account credentials and transaction details. Sensitive payment information is encrypted and managed directly by PCI-DSS compliant payment gateways, ensuring your financial data is never stored on our servers.

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When your data is no longer required, it is securely deleted or permanently anonymized. We conduct regular security audits and vulnerability assessments to proactively protect our platform and your data from emerging threats.

Account Deletion and Data Removal (Google Play Compliant)

SwyftMealz is committed to giving you full control over your personal data and account. In compliance with Google Play Store and other mobile app store requirements, we provide straightforward methods for you to request the permanent deletion of your account and all associated personal information. You do not need to have the app currently installed or be logged in to submit a deletion request.

To delete your account, you can use any of the following methods: 1. **In-App Deletion (Recommended):** Open the SwyftMealz mobile app, navigate to your Profile/Account settings, tap on 'Delete Account', and confirm. Your account will be immediately deactivated and scheduled for deletion. 2. **Web/Email Request (No login required):** If you cannot access the app or prefer to request deletion via the web, simply send an email to support@swyftmealz.com with the subject line 'Account Deletion Request'. Please send this email from the email address registered to your SwyftMealz account and include your registered phone number. Our privacy team will process your request within 48 hours. 3. **Online Support Form:** You can also submit a request through our website's contact/support page without logging in, specifying your account details and requesting account deletion.

Upon processing your deletion request, SwyftMealz will permanently delete or anonymize your personal data, including your profile information, saved addresses, contact details, and payment configurations. Please note that certain transactional records (such as order history, invoices, and payment logs) must be retained for a limited period to comply with local tax, accounting, and legal regulations. Once these legal retention periods expire, this remaining data will also be permanently deleted.